All items can be returned for a credit or
exchange within two weeks, provided it has not
been altered or damaged. Knives that have been
sharpened, sharpening stones that have been
used, open CD’s, shaper tips will not be
accepted. All tube cane, processed cane, reeds,
gouging and profiling machines made by Kunibert
Michel can not be returned – all sales are
final. There is a 15% restocking fee on all
We offer one week trial for all instruments on
stock, new or used. Two or three may be sent at
the same time to allow the customer to make his
best selection on a particular instrument. A
valid credit card is requested to secure the
trial. All shipping charges are to be paid by
the customer, whether or not an instrument is
purchased. For all shipments within France we
use the French La Poste. For the International
shipments UPS, FedEx or DHL may be used.
Customer must insure all instruments for their
full value during the whole trial period until
returning to our shop.
Warranty on New and used Instruments
Le Roseau Chantant provides a one-year warranty
for all new and used instruments. This warranty
covers all necessary repairs: crack repair, pad
replacement, tuning and all mechanism
adjustments based on a normal wear of the
instrument. Repairs necessary due to abuse,
negligence, or incompetent repairs done by
outside repair shops are not covered under the
warranty. The warranty is only applicable to the
original owner of the instrument. All repairs
must be done at our workshop unless authorized.
Failure to do this may void the warranty.
Shipping and insurance costs both ways are to be
paid by customer. We do our best to repair and
return the instrument as soon as possible.
Please call or email us prior to shipping!
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