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Privacy Policy

Return/Exchange Policy

All items can be returned for a credit or exchange within two weeks, provided it has not been altered or damaged. Knives that have been sharpened, sharpening stones that have been used, open CD’s, shaper tips will not be accepted. All tube cane, processed cane, reeds, gouging and profiling machines made by Kunibert Michel can not be returned – all sales are final. There is a 15% restocking fee on all return items.


Instrument Trials

We offer one week trial for all instruments on stock, new or used. Two or three may be sent at the same time to allow the customer to make his best selection on a particular instrument. A valid credit card is requested to secure the trial. All shipping charges are to be paid by the customer, whether or not an instrument is purchased. For all shipments within France we use the French La Poste. For the International shipments UPS, FedEx or DHL may be used. Customer must insure all instruments for their full value during the whole trial period until returning to our shop.


Warranty on New and used Instruments

Le Roseau Chantant provides a one-year warranty for all new and used instruments. This warranty covers all necessary repairs: crack repair, pad replacement, tuning and all mechanism adjustments based on a normal wear of the instrument. Repairs necessary due to abuse, negligence, or incompetent repairs done by outside repair shops are not covered under the warranty. The warranty is only applicable to the original owner of the instrument. All repairs must be done at our workshop unless authorized. Failure to do this may void the warranty. Shipping and insurance costs both ways are to be paid by customer. We do our best to repair and return the instrument as soon as possible. Please call or email us prior to shipping!
 

 

   

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